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Privacy Policy

Last updated: August 6, 2026

BridgeFlow respects your privacy. This Privacy Policy explains how BridgeFlow collects, uses, stores, and shares information when you visit https://bridgeflow.agency, contact us, book a strategy call, or work with us on an AI implementation project.

BridgeFlow is currently in the pre-registration stage. When formal registration is complete, the contracting and privacy-controller details in this document will be updated without changing the document's general structure.

Terminology

  • BridgeFlow means the business operating under the BridgeFlow name until the formal legal entity is identified.
  • Client means a person or business that requests or receives BridgeFlow Services.
  • Services means BridgeFlow's AI implementation, productized AI, custom development, workflow automation, and related implementation services.
  • AI Services means Services that use AI models, AI agents, voice AI, or AI-assisted workflows.
  • Deliverables means client-specific outputs expressly identified in applicable project documentation.
  • Third-Party Providers means external providers used by BridgeFlow or a Client for hosting, booking, payment, automation, AI, CRM, communication, storage, or other project functions.

1. Who this policy applies to

This policy applies to:

  • Visitors to the BridgeFlow website.
  • People who submit a contact form or request a strategy call.
  • Prospective clients and their representatives.
  • Clients and users whose information BridgeFlow processes while delivering an agreed service.

The responsible legal entity is currently:

  • Legal entity: [Legal Entity Name]
  • Registered address: [Registered Address]
  • Company registration number: [Company Registration Number]
  • Privacy contact: hello@bridgeflow.agency

2. Information we collect

Information you provide directly

Depending on how you interact with BridgeFlow, this may include:

  • Name and company name.
  • Business email address and optional phone number.
  • Country, industry, and team size.
  • Business website.
  • The operational challenge, process, or automation opportunity you describe.
  • Preferred timeline, estimated budget, and services of interest.
  • Information included in emails, proposals, project discussions, or support requests.

Booking and strategy-call information

When you book a strategy call, BridgeFlow or its booking provider may receive:

  • Your name and contact details.
  • Appointment date, time zone, and meeting details.
  • Answers to booking questions.
  • Rescheduling or cancellation information.

BridgeFlow may use Calendly or another booking provider for scheduling. The provider's own privacy policy also applies to information processed directly through its platform.

Information collected automatically

When you use the website, technical and usage information may be collected, such as:

  • IP address or approximate location derived from it.
  • Browser, device, operating-system, and language information.
  • Pages viewed, links selected, and referring pages.
  • Approximate visit time and interaction events.
  • Error and performance information.

The exact data collected depends on the analytics, hosting, security, and website tools enabled at the time of your visit.

3. How we use information

BridgeFlow may use information to:

  • Respond to inquiries and requests for information.
  • Schedule and prepare for strategy calls.
  • Assess whether a productized AI solution or custom AI project may fit your needs.
  • Prepare proposals, quotes, project plans, and implementation communications.
  • Deliver, test, document, deploy, and support agreed AI systems.
  • Communicate about an active engagement, requested service, or support matter.
  • Improve website content, navigation, reliability, and user experience.
  • Understand aggregate interest in BridgeFlow products and services.
  • Protect the website, systems, clients, and users from misuse or security incidents.
  • Meet legal, accounting, administrative, and record-keeping requirements once applicable.

BridgeFlow does not sell personal information.

4. Contact forms

Information submitted through a BridgeFlow contact form is used to understand your request and respond to it. We do not require you to provide more information than is reasonably needed for that purpose.

Please do not submit passwords, payment-card numbers, government identification numbers, confidential client records, or other highly sensitive information through a general contact form.

5. Cookies and similar technologies

BridgeFlow may use cookies, local storage, pixels, and similar technologies for:

  • Essential website operation and security.
  • Remembering limited preferences.
  • Measuring website usage and interaction with analytics, where enabled.
  • Future marketing or advertising measurement, only if those tools are enabled and legally permitted.

See the Cookie Policy for more information.

6. AI processing

BridgeFlow provides AI automation, AI agents, voice AI, workflow automation, AI implementation planning and advisory work, and custom AI development. In delivering these Services, BridgeFlow may process information through AI models, automation platforms, CRM systems, communication tools, databases, calendars, and other Third-Party Providers selected for the project.

AI systems assist human work. AI outputs may be inaccurate, incomplete, or unsuitable for a particular decision. Human review is recommended for business-critical, legal, financial, medical, employment, safety, or customer-impacting decisions.

BridgeFlow will not knowingly use Client information for unrelated purposes. Project-specific data handling should be defined in the applicable proposal, quote, master service agreement (MSA), statement of work (SOW), service agreement, or other written project documentation, if used for the engagement.

Website use is also subject to the Terms of Service. If a project document contains more specific data-handling terms, those terms apply to that project to the extent permitted by law.

7. Data storage and retention

Information may be stored by BridgeFlow and by service providers used to operate the website, manage communications, schedule calls, or deliver an agreed project.

BridgeFlow does not publish a single universal retention period because retention depends on the type of information, the reason it was collected, project requirements, legal obligations, and the capabilities of the relevant provider. BridgeFlow aims to retain information only for as long as reasonably necessary for its stated purpose or applicable legal obligations, and to delete or de-identify it when no longer needed where practical.

Project-specific retention, deletion, export, or return requirements should be recorded in the applicable written project documentation.

8. Third-party providers

BridgeFlow may use Third-Party Providers for Services such as:

  • Website hosting and infrastructure.
  • Contact forms and email.
  • Calendly or another booking system.
  • Analytics and website performance measurement.
  • Payment processing, including Paddle, card processors, or bank-transfer services where applicable.
  • Automation platforms such as n8n or Zapier.
  • AI model providers such as OpenAI, Google, Anthropic, or another provider selected for a project.
  • CRM, calendar, messaging, storage, or database services selected for a project.

Third-Party Providers process information under their own terms and privacy policies. BridgeFlow selects providers based on project requirements and may change providers as the business develops.

BridgeFlow may temporarily provision Third-Party Provider accounts during implementation. Where practical, ownership and administrative control are transferred to the Client.

9. International users and transfers

BridgeFlow works with businesses worldwide through remote collaboration. Information may therefore be processed in countries different from the country where you live or where your business operates.

Where applicable, BridgeFlow will use reasonable contractual, technical, or organizational measures required for the relevant transfer. The safeguards available may depend on the provider, project, and applicable law.

10. Your rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion or restriction of processing.
  • Object to certain processing.
  • Withdraw consent where processing relies on consent.
  • Request a portable copy of information you provided.
  • Lodge a complaint with a relevant data-protection authority.

To make a request, contact hello@bridgeflow.agency. We may need to verify your identity before responding. Some rights are subject to legal exceptions.

11. Children

BridgeFlow's website and services are directed to businesses and business decision-makers. We do not knowingly collect personal information from children through the website.

12. Changes to this policy

BridgeFlow may update this policy when its services, providers, legal obligations, or business structure change. The updated version will be posted on the website with a revised update date.

13. Contact

For privacy questions or rights requests:

  • Email: hello@bridgeflow.agency
  • Website: https://bridgeflow.agency
  • Legal entity: [Legal Entity Name]
  • Registered address: [Registered Address]